Client Feedback Strongly Disagree Strongly Agree OUR ATTORNEYS: 1 2 3 4 5 Provide help and solutions to problems that are important to you. Develop and explain solutions and advice that are superior and designed to solve your problem. Fully explain your alternatives and choices throughout the course of your matter. Actively work with you to manage the balance between your costs and benefits. Are available to you. Answer your calls and emails promptly. Set and meet deadlines. Understand your personal and/or business goals and strategies. Are forward looking and proactive to take advantage of opportunities and challenges. Submit clear bills in a timely manner. Strongly Disagree Strongly Agree OUR SUPPORT STAFF: 1 2 3 4 5 Is professional. Is courteous. Is helpful. Is knowledgeable. Is caring. Answers your calls and emails promptly. Were you satisfied with the results of our representation? Yes No Why did you choose our firm? Attorney reputation Previous work Recommendation (By whom?) Web site Convenient location Firm Reputation Personal relationship with attorney/staff member Business relationship with attorney/staff member Cost of legal services Would you recommend our firm? Why or why not?